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Frequently Asked Questions:
Frequently Asked Questions:
Please Note: We have suspended taking all custom orders, custom work, and CNC work because of our move. Once the "house" move has been completed we will then focus on moving the manual machines, and then finally the CNCs. At this time we are unsure when to expect that we will be back to 100% but we will be working tirelessly to get things back to "normal". Thanks for your patience and understanding.
Can I order online?
Yup - sure can! Click the Online Store link. We accept Master Card, Visa, Discover, PayPal, and you may also pay by check/money order.
Do you ship to Colorado?
We NO LONGER ship to Colorado unless you have a valid sales tax license for resale on file with us. Colorado changed its sales tax rules to make it cost prohibitive to be compliant for the size of our business. If Colorado changes its rules, or an affordable solution presents itself, we will resume shipping to customers in Colorado without a resale license.
What payment methods do you accept?
WEBFoot Custom Calls accepts Checks, Money Orders, Cashier's Checks, Postal Money Orders, Credit Cards, and Paypal.
I want to order something that is not in stock yet, what do I do?
If you are ordering online, you will have to wait until product is available to place your order. If you are mailing in an order form and a check, you can just fill it out, and it will be shipped out when all items are in stock.
Ordered products were "In Stock!" but I received an email saying there will be a delay, what now?
We do our best to maintain our inventory so that we do not have out-of-stock situations, but it still happens on occasion. We also do everything we can to maintain accurate inventory levels in the online store, but errors can and will likely happen at some point. In the event there is an error between the online store inventory and actual inventory, we will split ship your order at our expense. You will receive the items that were in stock on the normal shipping schedule and the out of stock items will be shipped when they arrive.
How do I order custom tools?
This is a little tricky with the online store. It is best to email us so that we can discuss the custom tool and make the necessary arrangements so that you can pay via your preferred method.
Returns - What can I return if I don't want or can't use it?
Due to the nature of most of the products on this site, the majority are either not returnable or have strict stipulations surrounding the return of the product.
- Call making guts: Are non-returnable unless defective. (which will be at the discretion of WEBFoot Custom Calls) For the safety and well being of our customers, we can not take the chance of accepting returns for items that may come in contact with saliva or other bodily fluids. This non-returnable policy is the exact reason why we do not have minimum order quantities on our guts. We feel since one can not return guts if they do not "work out", that to combat that the customer should be able to purchase one set to try out before they commit to a larger quantity.
- Custom Tools: In general any custom tool is not returnable due to the specialized nature of the tool to the customer. In rare occasions, some custom tools may be so similar to a normal production item that WEBFoot may deem a return acceptable. This is on a case by case basis, and the likelihood of accepting a return for a custom tool is very small. Keep in mind, though you may not be able to return a custom tool, there are many forums and websites where you may be able to sell a tool that you no longer want.
- Standard Tools: You may return standard tools that are sold in the online store provided they are in "as new" condition. Unused, no scratches, visible markings, or induced defects on the item. WEBFoot retains the right to refuse any return if the condition, reason, or means of return is suspect as deemed by WEBFoot Custom Calls.
How do I make a duck or goose call?
That's a LOADED question! Without writing a complete book on the subject, which has been done by a couple authors, let me give you some places to look for some good info on making calls. Check out the Support section and the Links section in the Main Menu. There you will find links to forums, websites, published materials, and tips and tricks from call makers. There is a ton of information out there! Don't forget that any of the major search engines can help you find what ever you are looking for!
Can I download manuals from the website?
Yes! Go to the Support link and click on the Downloads link, and there you will find links to all of the various manuals and printed materials in .PDF format.
When should I expect my order to arrive?
We ship out products on hand on Monday, Wednesday, and Friday each week. If you are ordering a custom tool it will ship on the normal shipping days following completion of the tool assuming payment has been received. All products must be paid for prior to shipping out. The primary shipping method is via the Unites States Postal Service as Priority Mail. According to the Postmaster, 3-4 days is "usual" but it can be as long as 5-10 days. As other shipping methods become available they will be added as a shipping option to the shopping cart.
I want to have you CNC some call parts, what do I need to do?
Currently, the only CNC service we have available is turning. For more information check out the CNC pages or contact us via email.
Why don't you accept Paypal?
This is bit of a story... A while ago, eBay instituted a new Firearms policy following the Virginia Tech Tragedy. In the process it became apparent to us that eBay had and was maintaining a tendency towards Anti-gun preferences. As that progressed it became apparent that eBay was an anti-gun organization. At that time, we suspended all use of eBay and its affiliates... including PayPal. We feel, since the root of our business, hobby, past time, obsession, or what ever you might call the affliction of call making and calls, is based on hunting, and hunting revolves around firearms that it would be irresponsible to knowingly support anti-gun entities. Therefore, we do not accept PayPal payments. We apologize for any inconvenience this may cause. We do accept AlertPay! There were some issues with Gpal, and we were not getting the money our customers had paid to us via Gpal, so we have discontinued using their services. Some of the funds have been transfered to us by Gpal, but as of 11/11/10 we are still owed over $1700.00 from Gpal since July 2010. We do not recommend the use of Gpal for any transactions at this time.
Can I link to your website from my own site?
Yes! Feel free to link to our site. Though we ask that you do not link directly to images on the site as it increases the bandwidth used and can slow the site down.
Are there quantity discounts for guts?
Yes. Please contact us for quantity pricing if it is not listed on the online store.
Do you manufacture tools for others to sell?
Sure do! If you have an idea you want us to build for you, an idea you think we should investigate for a new product on our site, or want to sell some of our current products under your own name email us and let's talk about it. Serious inquiries please.
Do you have a reseller's program for people that want to resell your products?
Yes. Contact us with the products you are interested in reselling and we can work on the details.
I have a set of guts I'd like you to sell on your site, what do I do?
Email us! That's all there is to it. We suggest, prior to emailing us, that you get some basic information rounded up and include it in the email. Information such as: Pricing (both cost and suggested retail), minimum purchase quantities, payment terms, pictures of the item, description of the item, and any other pertinent information. Before an item will be accepted we will need at least one sample of the item to review for quality, performance, and specifications (your sample will be returned to you if requested).